No one is perfect, although we always try to be. On the rare occasion that we make a mistake, we want you to have a worry-free experience.'hisibird' will only provide our customers with strictly quality controlled items that do not meet 'hisibird' quality standards. We will follow the specifications indicated by the customer at the time of ordering. Any changes in the production process will be notified and confirmed by the customer. Once an order is placed or shipped, we simply do not accept any returns or refunds for any custom made items. Therefore, you may request pictures, video conferences, or anything that will show you the specifications you are following.You can make any changes to the garment as long as the sample is not approved for mass production or shipment. We can also make changes after the order has been shipped, but you must pay for the shipping and reshipment of the garment. If the problem is a printing error on our part, we will resend you the correctly printed product.
We choose Fast Airmail to ship faster to our customers from USA/Australia/Canada/UK.It takes 2-3 days (5-7 days in pesk season) to process an order after it is placed.
We ship orders via E-packet with a very fast delivery time of about 10-15 days.After shipping, most orders are delivered within 15 to 45 business days, but it still depends on the efficiency of your local postal service.
If you need express delivery, please feel free to contact us for more details. We have DHL/UPS/EMS/Dpex/European Express and many other courier discounts available, welcome to ask!
Most orders to European countries are shipped via European airmail (7-20 days)
USA/Canada/Australia/UK/DE/FR/SE 7-15 days delivery with tracking number
We ship Asian countries/regions within 4-7 days via special route delivery.
Brazil and other countries up to 20-60 days depending on the customs of your country/region.
If you place a large order, we may ship via courier. We do our best to provide you with a great shopping experience with us :) We value our customers above all else!
About the Taxs, we have no control over it. We currently only have a very small number of packages that are taxed. A description of the value of the shipment and the required paperwork, etc. is required and we will do our best to help you so that you can receive your package as soon as possible.